FAQ
Frequently Asked Questions
Contact us if you cannot find the answer you are looking for below.
General Questions
SNR is a software development company specializing in the development, deployment, and optimization of algorithmic trading bots. Our goal is to help you diversify your investment portfolio by leveraging the power of AI to unlock potential in the forex market.
If you're looking to diversify your investments and generate passive income effortlessly, SNR offers a unique solution that can provide a steady flow of returns through algorithmic trading. Our offering allows you to benefit from the forex market, which is uncorrelated, highly liquid, and short-term—regardless of your trading experience.
By clicking on 'Get Started,' you will be directed to schedule a call with us. It’s important for us to have an individualized conversation with you, where we can clearly explain our approach and address all your questions. Once the call is concluded, we will send you a 'Service Agreement' to sign and begin the onboarding process. The entire process takes less than 48 hours to get started.
SNR's AI trading bots can only be accessed through one of our trade partner brokers. If you already have a trading account with one of our partner brokers, you can easily request a transfer to SNR's portfolio. Get in touch with us and we will walk you through that process.
After starting with SNR, you will also need to create a trading account with one of our partner brokers. As such, you technically become a client of both. The broker manages your trading account and funds, while SNR oversees your trading activities. As a result, you might receive emails from both parties, which you can choose to unsubscribe from at any time.
Trading Questions
A bot is a computer program designed by traders or developers to open, manage, and close trading positions automatically at the right time based on a trading strategy, also called an algorithm. You can read more about it here.
When you start our service and fund your trading account with our partners, we will connect our software to that account. Our bots will automatically open, manage, and close trades based on the algorithms they were designed with. SNR consistently optimizes these models to ensure the bots continue to perform at their best. The entire process is hands-off for you, as we manage everything once you sign the 'Service Agreement'.
Once you sign a 'Service Agreement,' you grant us the authority to trade on your behalf using the funds deposited in your trading account. As a result, it will not be possible for you to manually trade those funds simultaneously. If you wish to do so, you can request to cancel your service with us, at which point we will return your trading account credentials.
You can cancel your service with SNR at any time by simply sending a cancellation request to the designated email listed in the 'Service Agreement.' The cancellation notice period is 30 days, during which we will continue to manage your existing trades but will not initiate any new ones.
After completing the account setup and funding process, you can download our app to track trading performance and access in-depth analysis.
Money Management Questions
When you start, you will be asked to deposit your trading capital directly into your trading account with one of our regulated partner brokers. While SNR will have the authority to trade those funds and issue instructions to the brokers on your behalf, the funds can only be withdrawn to the original bank account used for the deposit, in accordance with AML rules and regulations.
At SNR, we exclusively partner with regulated brokers to ensure the security of your funds. Regulated brokers must demonstrate to regulatory authorities that they possess substantial capital, enabling them to fulfill all orders, regardless of potential exposure. Additionally, these brokers provide deposit protection and investor compensation schemes, safeguarding investors by offering compensation if an investment firm fails to return the investor's assets. For more information, please consult our partners' websites to understand their regulatory affiliations and visit the regulators' websites to gain insight into the specific protections offered. If you have any specific inquiries, please don't hesitate to ask us during our personalized discussion.
Yes, you can withdraw your funds anytime by submitting a request through our partner’s platform. However, it is crucial not to withdraw more than the amount shown under "Free Cash Balance" in the app, as doing so could impact your open trades.
If you need to withdraw more than your Free Cash Balance, please contact us first. We will temporarily pause trading to safely release your funds.
The Free Cash Balance represents the portion of your funds not tied to active trades and available for immediate withdrawal. Withdrawing beyond this amount without consulting SNR may put your account at risk.
We have a fee structure based on your deposit amount. The minimum deposit required to start using our service is $10,000.
SNR does not handle tax reporting in any jurisdiction. It is your responsibility to report your trading activity in compliance with your local tax laws and regulations. You can obtain a detailed performance report or account statement for tax reporting purposes either directly through our partner’s platform or by requesting it from us. If you need additional reports or specific documents not provided, please contact us—we’ll be happy to assist.
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